Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or a combination of chance and skill, and past results do not predict future results. A winning session does not mean that another win is due, while a losing session cannot be corrected by continuing to play. Set a personal entertainment budget before you begin and treat any money spent as the cost of that entertainment.

Only gamble with money you can afford to lose after essential costs have been covered. Gambling funds should not come from rent, mortgage payments, household bills, food, transport, education, savings, credit intended for other purposes or money needed by family members. Do not borrow money to gamble, sell belongings to fund play or use gambling as a way to repay debts.

Practical habits for safer play

• Decide how much time and money you will spend before starting.
• Keep a record of deposits, bets and results so your gambling remains visible.
• Take regular breaks and avoid long, uninterrupted sessions.
• Do not gamble when you are angry, upset, stressed, tired or under the influence of alcohol or other substances.
• Keep gambling separate from essential spending and never chase losses.
• Avoid gambling as a way to escape problems or improve your mood.
• Discuss your limits with someone you trust if you are finding them difficult to maintain.
• Remember that promotions, rewards or special offers should never encourage you to spend more than planned.

It can also help to decide in advance what you will do when your budget or time limit is reached. Sign out, take a break, move to another activity or ask a trusted person to help you stay accountable. A clear plan is easier to follow than a decision made during an exciting or frustrating session.

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, background or previous experience. Some people notice financial concerns first, while others notice changes in their mood, relationships, work or study. You do not need to wait for a serious crisis before asking for help.

Consider taking a break and seeking support if any of the following statements apply to you:

• You gamble for longer or spend more than you intended.
• You increase your bets to try to recover previous losses.
• You think about gambling frequently or feel restless when you cannot gamble.
• You hide, minimise or provide inaccurate information about your gambling.
• You borrow money, use credit or miss bills because of gambling.
• You feel anxious, guilty, irritable or low after gambling.
• You have arguments with family, friends or colleagues about your gambling.
• You neglect work, study, sleep, health or other responsibilities.
• You try to stop or cut back but return to gambling soon afterwards.
• You see gambling as your main opportunity to improve your financial situation.

If you recognise these signs, stop gambling and speak with someone as soon as possible. A trusted friend or family member may provide support, but professional guidance can also help you understand what is happening and plan practical next steps. You can ask a health professional or an Australian gambling support service about confidential options available in your area.

Depending on the options available on your account, you may be able to use safer play controls such as deposit limits, wagering limits, session reminders, time-outs or account closure. These tools are designed to help you make decisions before gambling rather than while you are caught up in a session. Read the relevant instructions carefully and choose limits that reflect your personal budget and circumstances.

Setting limits

A limit can apply to the amount you deposit, the amount you wager or the length of time you spend playing. Set a limit that you can afford and that you are prepared to follow. A limit is not a target to reach. If your circumstances change, review your gambling plan and consider reducing your limits or taking a complete break.

Taking a break

A time-out or temporary break can be useful when you want distance from gambling, are feeling uncertain about your habits or need time to consider your next steps. During a break, remove gambling apps or shortcuts, avoid gambling-related content and spend time on activities that support your wellbeing. If you feel unable to return safely, consider permanent account closure or self-exclusion where available.

Self-exclusion and account closure

If gambling is causing harm, self-exclusion may help prevent access for a chosen period or on an ongoing basis. Account closure may also be appropriate. Contact the available player support channel through the website to ask about the process. If you request a restriction or closure, do not create another account or use another person’s account to continue gambling.

Technical controls cannot replace personal support, financial advice or professional treatment. If you have lost control, use more than one form of help and tell someone you trust. The sooner you act, the more options you may have.

Bsb007 Casino expects account holders to provide accurate information and to use their own account. Do not allow another person to gamble through your account, and do not use another person’s payment method or account. Keeping login details private can help protect your account and make it easier to monitor your own gambling activity.

Gambling is only for people who meet the applicable minimum legal age. In Australia, online gambling should not be used by anyone under 18. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods. Use device security, account passwords and any available parental controls where appropriate.

If you are worried about your gambling, speak with a qualified counsellor, doctor, financial counsellor or another health professional. Australian support services can provide confidential information and may help with financial planning, emotional support, self-exclusion and referrals. You can also speak with a trusted family member or friend and ask them to help you take a break.

If gambling has contributed to immediate danger, serious distress, threats, violence or thoughts of self-harm, seek urgent assistance through local emergency services or attend the nearest hospital emergency department. Your safety is more important than any gambling account, balance or result.

Responsible gambling is an ongoing choice. Review your limits regularly, notice changes in your behaviour and act early if gambling stops feeling enjoyable or manageable. If you would like information about available account controls, use the website’s support options before placing another deposit or bet.